Leadership Development. Team Development. Personal Development.

"Consider The Alternatives..."

Ph: (+61) 0438 616 200

Actualise Pty Ltd

Newsletter Sign Up

Subscribe to the Connections Newsletter and get my free article

We respect your privacy: Your information will never be shared and you can unsubscribe at any time.

Find out more about subscribing

Satisfaction Guarantee

The Actualise 100% Complete Satisfaction Guarantee

The Actualise 100% Complete Satisfaction Guarantee

"My work is guaranteed to the complete satisfaction of you, the client. If you are not completely satisfied with my services, I will, at your option, either waive  my professional fees, or accept a portion of those fees that reflects your level of satisfaction".

My expectations of you are:

  • A genuine commitment to try something different
  • Active participation
  • Willingness to trust others and take reasonable risks even when fearful
  • Willingness to step outside your comfort zone
  • To raise concerns and questions when you have them
  • The determination to get real answers to some very important questions

Why am I offering a guarantee?

Two reasons.

  1. If I am going to charge you for providing professional services, why shouldn't I be held accountable for the outcome of those services?
  2. Self-discipline - knowing that my fees are at risk if I do not give 100%, having a guarantee in place keeps me on my toes and focused.

Has anyone made a claim?

No.  To be honest, I don't think people trust a guarantee.  Consulting peers think I am nuts even offering a guarantee.  Personally, I don't have to worry about it.  If I focus on you, the client, listen to what you need, be honest with you and do my very best, the guarantee will never be exercised.  It's not that hard really.

Web Design Services Brisbane by Interactive Focus